Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using the ADAComply PDF platform, website, application, API, or any related services (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Vora Studios LLC, doing business as ADAComply PDF ("Company," "we," "us," or "our").

You must be at least eighteen (18) years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this agreement. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

We may update these Terms from time to time by posting the revised version on our website and updating the "Last updated" date above. For material changes (changes that reduce your rights, expand your obligations, increase fees, or materially change dispute resolution), we will provide at least fourteen (14) days' advance notice by email to the address on your account, or by an in-app notice, before the change takes effect. Non-material changes (such as clarifications, typographical corrections, or updates to contact information) take effect when posted. Your continued use of the Service after the effective date of a change constitutes acceptance of the revised Terms. If you do not agree to a material change, your sole remedy is to stop using the Service before the change takes effect and request deletion of your account per Section 15; we will refund the unused portion of any prepaid credits in that circumstance.

2. Description of Service

ADAComply PDF provides automated tools for PDF accessibility analysis, remediation, and compliance checking. The Service uses proprietary processes to analyze and modify PDF documents. The Service is provided as a tool to assist with accessibility compliance efforts.

3. No Guarantee of Compliance

4. Limitation of Liability

5. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. ADACOMPLY PDF SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ADACOMPLY PDF DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM ADACOMPLY PDF SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

6. Indemnification

You agree to indemnify, defend, and hold harmless ADAComply PDF, its owners, officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Service;
• Your violation of these Terms;
• Your violation of any applicable law or regulation;
• Any claim that documents processed through the Service fail to meet accessibility or compliance requirements;
• Any third-party claim related to documents you processed through the Service;
• Your content, documents, or data submitted to the Service.

7. User Responsibilities

You acknowledge and agree that:

• You are solely responsible for ensuring your documents comply with all applicable accessibility laws, regulations, and standards;
• The Service is a tool to assist your compliance efforts, not a replacement for professional accessibility auditing or legal advice;
• You should independently verify the accessibility of all documents before publishing or distributing them;
• You are solely responsible for keeping backup copies of your original documents outside the Service and for reviewing any processed output before replacing, deleting, publishing, distributing, or relying on any original or prior version;
• You will not rely solely on the Service for legal compliance decisions;
• You have all necessary rights and permissions to submit documents to the Service.

8. Prohibited Content and User Content Responsibility

You represent and warrant that your User Content does NOT contain:

• Child sexual abuse material (CSAM) or any depictions of minors in sexual or exploitative situations;
• Content that violates any federal, state, local, or international law or regulation;
• Stolen, classified, or unlawfully obtained government or military documents;
• Content that infringes upon the copyright, trademark, trade secret, or other intellectual property rights of any third party;
• Protected health information (PHI) in violation of HIPAA or equivalent regulations, unless you have a separate Business Associate Agreement with ADAComply PDF;
• Financial records, personally identifiable information (PII), or sensitive personal data of third parties submitted without lawful authority;
• Content promoting terrorism, violence, hate crimes, or illegal activity;
• Malware, viruses, or malicious code embedded within PDF files;
• Any content that you do not have the legal right to possess, distribute, or process.

If any file you submit causes damage to ADAComply PDF's systems, infrastructure, data, or third-party services — including but not limited to malware infection, data corruption, service disruption, or security breaches — you are fully liable for all resulting costs, damages, and expenses, including remediation costs, lost revenue, and third-party claims.

9. Document Access and Processing

You acknowledge that:

• The Service processes documents using automated and manual methods that may involve viewing, analyzing, and modifying document content, structure, tags, fonts, reading order, images, text, and other attributes in order to perform accessibility remediation.
• ADAComply PDF personnel may view, access, and review the contents of your documents for purposes including but not limited to: quality assurance, troubleshooting processing failures, verifying remediation accuracy, improving the Service, and ensuring compliance with these Terms.
• By submitting documents to the Service, you consent to ADAComply PDF and its personnel viewing all content within those documents. Do not submit documents containing content you are not comfortable with ADAComply PDF personnel seeing.
• ADAComply PDF is not obligated to monitor, review, or screen User Content for legality or appropriateness, and shall have no liability for any User Content submitted to the Service regardless of whether it was viewed during processing.
• ADAComply PDF processes documents at the direction of the User. The User selects which documents are submitted; ADAComply PDF does not select, curate, or exercise editorial control over User Content.

10. Cooperation with Law Enforcement

ADAComply PDF reserves the right to:

• Cooperate fully with any law enforcement agency, court order, subpoena, or governmental request requiring disclosure of User Content, account information, or usage records;
• Report to appropriate authorities any User Content or activity that ADAComply PDF, in its sole discretion, believes may violate any law, including but not limited to laws regarding child exploitation, terrorism, fraud, or intellectual property theft;
• Immediately suspend or terminate your account and preserve all associated data if ADAComply PDF receives notice or reasonably believes that your use of the Service involves illegal activity;
• Retain records of document processing (including file hashes, metadata, timestamps, IP addresses, and account information) as may be required by law or as ADAComply PDF deems necessary for legal compliance.

You agree that ADAComply PDF shall have no liability to you for any action taken pursuant to this section, including account suspension, data disclosure to authorities, or content removal.

11. Content Removal and Account Termination

ADAComply PDF reserves the right, but has no obligation, to:

• Remove or refuse to process any document at any time, for any reason or no reason, without notice;
• Terminate or suspend your account immediately and without refund if ADAComply PDF determines, in its sole discretion, that you have violated these Terms or submitted prohibited content;
• Retain or delete User Content in accordance with applicable law and our data retention policies.

12. Subprocessors and Third-Party Services

You acknowledge that in performing the Service, ADAComply PDF may transmit, share, or otherwise make available your document content to third-party service providers, subprocessors, and infrastructure partners. By using the Service:

• You consent to your document content being transmitted to and processed by third-party service providers as part of delivering the Service;
• You acknowledge that such third-party providers have their own terms of service and data handling practices, which ADAComply PDF does not control;
• ADAComply PDF shall not be liable for any data handling, retention, or processing performed by any third party used in the delivery of the Service;
• The specific providers, methods, technologies, and processes used by ADAComply PDF to deliver the Service are proprietary trade secrets and confidential. ADAComply PDF is under no obligation to disclose how the Service functions;
• You are responsible for ensuring that submitting your document content to the Service does not violate any confidentiality obligation, regulation, or agreement to which you are subject.

13. Intellectual Property

The Service, including all software, algorithms, designs, text, graphics, interfaces, and all other content and materials, is the exclusive property of ADAComply PDF and is protected by copyright, trade secret, and other intellectual property laws. No license or right is granted to you by implication or otherwise under any intellectual property rights owned by ADAComply PDF, except for the limited right to use the Service in accordance with these Terms.

14. Data and Privacy

Documents you upload to the Service, documents you direct the Service to retrieve from public URLs, and documents generated by the Service may be processed by our proprietary systems. By using the Service, you grant ADAComply PDF a limited, non-exclusive license to process, store, copy, transmit, and modify those documents solely for the purpose of providing the Service. We will not sell your documents to third parties. We may share your documents with third-party service providers as necessary to deliver the Service, or as required by law.

15. Data Retention and Deletion

You acknowledge and agree that:

• ADAComply PDF retains uploaded source files, processed outputs, and associated metadata for as long as your account is active and for up to ninety (90) days after account closure or deletion request, except where a longer retention period is required by law or necessary to resolve an open dispute, investigate abuse, or complete billing reconciliation. For documents discovered from public website URLs, ADAComply PDF may retrieve and process the source PDF during auditing or remediation, but the public source PDF remains hosted by the source website unless you separately upload it to the Service.
• ADAComply PDF may retain anonymized or aggregated data derived from your documents (such as processing statistics, performance metrics, and error rates) indefinitely for the purpose of improving the Service. Such data will not contain identifiable document content.
• You may request deletion of your account and associated data by contacting us. Upon receiving a verified deletion request, ADAComply PDF will delete your documents and account data within ninety (90) days, except where retention is required by law or necessary for legitimate business purposes (such as fraud prevention, accounting, or legal compliance).
• ADAComply PDF is not responsible for data that has already been transmitted to third-party service providers prior to your deletion request. Deletion from third-party systems is governed by those providers' own retention policies.
• Cached, backup, and archival copies of your data may persist in our systems for up to an additional ninety (90) days after deletion from active systems.

16. Payment, Credits, and Refunds

You acknowledge and agree that:

• The Service operates on a credit-based system. Credits are purchased through the Service and consumed when documents are processed. Credit prices are displayed at the time of purchase; price changes do not affect credits you have already purchased, and we will provide reasonable advance notice of any upcoming price changes.
• Automatic refund on processing failure. If a remediation job fails before producing a completed output, the consumed credit is automatically returned to your site balance. You do not need to file a ticket.
• Good-faith refund for dissatisfaction. If a remediation job completes but you are not satisfied with the output, email [email protected] and we will review the file with you and work toward a fair resolution, which may include re-running the job, correcting the output, or returning the credits. Refunds beyond consumed credits are at ADAComply PDF's reasonable discretion, except where a refund is required by applicable law.
• Unused credits are non-refundable once purchased except (a) as required by applicable law, (b) where you decline a material change to these Terms under Section 1, or (c) at ADAComply PDF's discretion. Chargeable fees and consumed credits from successfully completed jobs are not refundable except as described above.
• All payments are processed by third-party payment processors (such as Stripe). ADAComply PDF does not store your full credit card information. You agree to the payment processor's terms of service in addition to these Terms.
• You are responsible for all charges incurred under your account, including charges made by anyone you authorize to use your account or API keys.
• If you believe a charge is incorrect, please contact [email protected] before initiating a chargeback so we can resolve it directly. Chargebacks filed without first contacting support for a charge that was authorized and delivered may result in account suspension pending resolution, and we may seek recovery of any fees assessed by our payment processor. This section does not limit any right you have under applicable law or your card network's dispute rules.
• Unused credits do not expire while your account remains active, subject to any applicable unclaimed property or escheatment law. If your account is terminated for a material violation of these Terms, remaining credits may be forfeited; if your account is terminated for any other reason, you may request a refund of unused, purchased credits within thirty (30) days of termination.

17. API Access

If you access the Service through our Application Programming Interface (API), the following additional terms apply:

• API keys are issued to individual users and are non-transferable. You are responsible for maintaining the confidentiality of your API keys and for all activity that occurs using your keys.
• You must not share, publish, embed in client-side code, or otherwise expose your API keys. If you believe your key has been compromised, you must revoke it immediately through the API portal.
• ADAComply PDF may impose rate limits, usage quotas, and other restrictions on API access at any time without notice. Exceeding these limits may result in temporary or permanent suspension of API access.
• You may integrate the API into your own products, services, or platforms, including for the purpose of offering document remediation to your own customers. You are responsible for all usage and charges incurred through your API keys regardless of who initiates the request.
• Automated access to the Service outside of the provided API (such as scraping, bots, or unauthorized scripts) is strictly prohibited.
• ADAComply PDF may modify, deprecate, or discontinue API endpoints at any time. We will make reasonable efforts to provide advance notice of breaking changes, but are not obligated to do so.

18. Reseller and Integration Use

Your relationship with your End Users is yours alone:

• ADAComply PDF has no contractual relationship, obligation, or duty of care to your End Users. Your End Users are not users of the Service — they are your customers, and you are our customer.
• ADAComply PDF provides the Service to you. What you do with the output — including how you package it, price it, brand it, or deliver it to your End Users — is entirely your responsibility.
• You are solely responsible for your own terms of service, warranties, guarantees, representations, marketing claims, support obligations, and refund policies with your End Users.
• You must not represent or imply that ADAComply PDF is the provider of your service, that ADAComply PDF endorses your service, or that your End Users have any direct relationship with ADAComply PDF, unless separately agreed in writing.

ADAComply PDF is not liable to your End Users:

• ADAComply PDF shall have absolutely no liability — whether direct, indirect, incidental, consequential, or otherwise — to any of your End Users for any reason, including but not limited to: document quality, compliance failures, processing errors, downtime, data loss, security breaches, or any other claim of any nature.
• Your End Users may not bring any claim, demand, lawsuit, or action against ADAComply PDF. If an End User attempts to assert a claim against ADAComply PDF, you agree to immediately intervene, assume full responsibility, and indemnify ADAComply PDF per the indemnification provisions in Section 6.
• ADAComply PDF's total liability to you remains subject to the limitations in Section 4, regardless of how many End Users you serve or how many documents you process on their behalf.

Your obligations as a reseller or integrator:

• You must include in your own terms of service with your End Users: (a) a disclaimer that document remediation is automated and does not guarantee compliance with any standard; (b) a limitation of liability at least as protective as Section 4 of these Terms; (c) a clause stating that the underlying technology provider (ADAComply PDF) has no liability to the End User.
• You are solely responsible for handling all End User support, complaints, refund requests, disputes, and chargebacks. ADAComply PDF will not provide support to your End Users under any circumstances.
• You are solely responsible for ensuring that all documents submitted through your API keys comply with Section 8 (Prohibited Content). If an End User submits prohibited content through your integration, you are liable, not the End User (who has no agreement with ADAComply PDF).
• You must comply with all applicable laws regarding resale of services, consumer protection, data privacy, and marketing in every jurisdiction where you offer your service to End Users.
• ADAComply PDF reserves the right to suspend or terminate your API access if your use of the Service generates an unreasonable volume of complaints, chargebacks, legal threats, or abuse reports, regardless of whether such issues originate from you or your End Users.

Indemnification for reseller use:

In addition to the indemnification obligations in Section 6, you agree to indemnify, defend, and hold harmless ADAComply PDF from and against any and all claims, demands, lawsuits, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and costs of litigation) arising from or related to:

• Any claim by any End User, regardless of the nature or basis of the claim;
• Your marketing, representations, warranties, or guarantees to End Users regarding the Service or its outputs;
• Your failure to include adequate disclaimers, liability limitations, or terms in your own agreements with End Users;
• Any regulatory action, fine, or investigation arising from how you deliver, market, or sell services built on the Service;
• Any data breach, privacy violation, or security incident affecting End User data that occurs within your systems or under your control;
• Prohibited content submitted by any End User through your API keys.

19. Service Availability

You acknowledge and agree that:

• ADAComply PDF does not guarantee any level of uptime, availability, or performance. The Service is provided on an "as available" basis.
• The Service may be temporarily unavailable due to maintenance, updates, system failures, third-party outages, or other causes beyond ADAComply PDF's control.
• ADAComply PDF shall not be liable for any loss, damage, or inconvenience caused by the Service being unavailable, slow, or interrupted.
• No service level agreement (SLA) is provided unless separately agreed to in a signed written agreement between you and ADAComply PDF.
• ADAComply PDF reserves the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We will make reasonable efforts to notify active users of significant changes, but are not obligated to do so.

20. Copyright Complaints and Takedown Requests

ADAComply PDF respects the intellectual property rights of others. If you believe that content processed or stored through the Service infringes your copyright, you may submit a written notice to us that includes:

• Identification of the copyrighted work you claim has been infringed;
• Identification of the material on the Service that you claim is infringing, with enough detail for us to locate it;
• Your contact information (name, address, telephone number, and email address);
• A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law;
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner;
• Your physical or electronic signature.

ADAComply PDF will review valid takedown requests and may remove or disable access to the allegedly infringing material. ADAComply PDF is not a public content hosting platform — documents are submitted by authenticated users for private processing. We will notify the account holder who submitted the document and may provide them an opportunity to respond. ADAComply PDF reserves the right to terminate the accounts of repeat infringers.

21. Force Majeure

ADAComply PDF shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond ADAComply PDF's reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, flood, earthquakes, accidents, strikes, labor disputes, power outages, internet or telecommunications failures, cyberattacks, third-party service provider outages or discontinuation, government actions or regulations, or any other event that could not have been reasonably foreseen or prevented.

During a force majeure event, ADAComply PDF's obligations under these Terms are suspended for the duration of the event. If a force majeure event continues for more than ninety (90) consecutive days, either party may terminate these Terms upon written notice to the other party. In the event of termination due to force majeure, ADAComply PDF's sole obligation shall be to refund any prepaid credits for services not yet rendered, prorated to the date of termination.

22. Data Processing and Compliance

You acknowledge and agree that:

• ADAComply PDF processes documents on your behalf as a data processor (or "service provider" under applicable law). You are the data controller (or "business") responsible for determining the purposes and means of processing any personal data contained within your documents.
• If your use of the Service involves personal data subject to the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), or any other data protection regulation, it is your responsibility to ensure that you have a lawful basis for processing such data and that your use of the Service complies with applicable law.
• ADAComply PDF will enter into a Data Processing Agreement (DPA) upon written request for customers who require one for regulatory compliance. DPAs are available by contacting ADAComply PDF directly.
• ADAComply PDF implements reasonable administrative, technical, and physical safeguards to protect User Content during processing and storage. However, no system is completely secure, and ADAComply PDF does not guarantee that User Content will not be accessed, disclosed, altered, or destroyed by breach of any safeguards.
• In the event of a security breach affecting your data, ADAComply PDF will notify you within a commercially reasonable time and cooperate with your incident response efforts. ADAComply PDF shall not be liable for breaches caused by your own actions, your End Users' actions, or vulnerabilities in documents you submitted.

23. AI-Assisted Helper

The Service includes an optional in-app helper bot ("Helper Bot") that answers questions about how to use the Service. The Helper Bot is powered by a third-party generative AI provider (currently Google LLC's Gemini model).

24. Termination

ADAComply PDF may terminate or suspend your access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service will immediately cease. Any credits remaining in your account at the time of termination for cause (violation of these Terms) are forfeited without refund. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnification, limitations of liability, and dispute resolution provisions.

25. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, United States of America, without regard to its conflict of law provisions.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in the State of Michigan. You irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection on the grounds of inconvenient forum or otherwise.

You agree that any cause of action arising out of or related to the Service must commence within one (1) year after the cause of action accrues; otherwise, such cause of action is permanently barred.

26. Class Action Waiver

You agree to waive your right to participate in a class action lawsuit or class-wide representative proceeding against ADAComply PDF, its owners, officers, directors, employees, agents, or affiliates. Unless both you and ADAComply PDF agree otherwise in writing, no judge may consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding. This waiver does not apply to claims that cannot lawfully be waived on a class or representative basis under applicable law (including, where applicable, claims brought in a representative capacity under the California Private Attorneys General Act). If this class action waiver is found to be unenforceable as to a particular claim, then that particular claim shall be severed and proceed in court on an individual basis, and all other provisions of these Terms shall remain in full force and effect.

30-day opt-out right. You may opt out of this Class Action Waiver (Section 26) by sending written notice to [email protected] within thirty (30) days of first accepting these Terms (or of any material amendment to this Section 26). Your opt-out notice must include your full name, the email address on your account, and a clear statement that you are opting out of the class action waiver. Opting out of this Section 26 will not affect the other provisions of these Terms or your right to use the Service.

27. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect. The unenforceable provision shall be replaced with a valid and enforceable provision that most closely reflects the original intent.

28. Entire Agreement

These Terms constitute the entire agreement between you and ADAComply PDF regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. ADAComply PDF's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.